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Définition et opérationalisation d'une Organisation Apprenante (O.A.) à l'aide du retour d'expérience : application à la gestion des alertes sanitaires liées à l'alimentation

Abstract : In this manuscript we propose the modelling of a learning organization, using an experience feedback, applied to the authorities' management of sanitary alarms. This manuscript is composed of two parts: The first part introduces the problem, presents the actors and brings the theoretical concepts and the field analyses for the model's development. The first chapter relates to a description of the organization in place with the identification of the dangers and the risks. Some great crises and sanitary alarms related to the food are described. The question of the improvement of the management of these alarms and crises arises. A possible answer to that question is proposed with 'learning' as feedback between the management of risks and the prevention of risks. The second chapter defines the concepts of organization and learning. Organisational learning and the Learning Organization are studied. These concepts are put in relation to the risk and with the organizations which deal with the dangers and risks. From there, the concept of experience feedback is retained for an in-depth analysis. The third and final chapter of the first part of the manuscript is devoted to the concept of experience feedback and its contribution to this work is justified. The second part relates to the development of the contribution of the thesis and the presentation of a concrete implementation of the theoretical proposals. The fourth chapter presents the modelling of the Learning Organization for the management engineering of the sanitary safety of food. The modelling schematically summarizes the manuscript, each phase of modelling corresponds to a part of the manuscript. The presentation of the formalization of knowledge for the modelling of the Learning Organization consists of the development of an experience feedback, founded on the theoretical concepts presented in the preceding chapters. A prospect for coupling with a method of risk analysis is developed. The fifth and final chapter of the thesis detail the modelling of the O.A. in a concrete tool. It also acts as the chapter of experimentation and validation of the tool by the proposal for an implementation plan. The use, interpretation and the new knowledge acquired to improve our modelling consisted of an iterative process all along the study. The validation consists of recommendations for the installation of the system.
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https://pastel.archives-ouvertes.fr/pastel-00001157
Contributor : Ecole Agroparistech <>
Submitted on : Tuesday, May 10, 2005 - 8:00:00 AM
Last modification on : Friday, October 23, 2020 - 4:59:24 PM
Long-term archiving on: : Thursday, September 30, 2010 - 6:30:17 PM

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  • HAL Id : pastel-00001157, version 1

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Wim van Wassenhove. Définition et opérationalisation d'une Organisation Apprenante (O.A.) à l'aide du retour d'expérience : application à la gestion des alertes sanitaires liées à l'alimentation. Sciences de l'Homme et Société. ENGREF (AgroParisTech), 2004. Français. ⟨NNT : 2004ENGR0020⟩. ⟨pastel-00001157⟩

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