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Proposition d'un modèle de mesure de l'impact du total quality management sur la performance globale : cas des entreprises tunisiennes de textile-habillement

Abstract : If the management of the industrial enterprise continually underwent some important philosophical and technological mutations (production in Just-to-time, Total Quality Management, robotics, new technologies of information, etc.), systems of assessment of the performance that are supposed to play a role in assisting and helping managerial decisions must come hand in hand regularly with these mutations. In this thesis, we are going to propose a conceptual methodology of assessment and piloting of the global performance of an enterprise that operates in the framework of the Total Quality Management. The object is to clarify the fuzzy and contradictory relationship between global performance and TQM. The managerial literature doesn't have sharp and clear conclusion on the nature of this relationship. For this matter, the literature offers us three typical situations. Firstly, a positive relationship between the global performance and the TQM. Secondly a situation which has a neutral effect. Thirdly a situation with a negative effect of TQM on the global performance. This present work is an attempt to clarify this relationship. Indeed, a conceptual model linking TQM practices and the global performance has been developed. Following a clear methodology based on a survey exploratory study involving 102 firms operating in Textile-clothing sector helped us to identify the nature of this relationship. For this, a principal component analysis and a path analysis have been operated to unveil the link between TQM and global performance. Results have shown the existence of a direct and statistically positive relationship between the TQM practices and the global performance.
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https://pastel.archives-ouvertes.fr/pastel-00002975
Contributor : Ecole Arts Et Métiers Paristech <>
Submitted on : Monday, October 1, 2007 - 8:00:00 AM
Last modification on : Friday, July 17, 2020 - 2:56:29 PM
Long-term archiving on: : Thursday, September 30, 2010 - 8:11:47 PM

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  • HAL Id : pastel-00002975, version 1

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Mohamed Mahjoub Dhiaf. Proposition d'un modèle de mesure de l'impact du total quality management sur la performance globale : cas des entreprises tunisiennes de textile-habillement. Sciences de l'Homme et Société. Arts et Métiers ParisTech, 2007. Français. ⟨NNT : 2007ENAM0013⟩. ⟨pastel-00002975⟩

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