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Rôle des clients dans la conception d'innovation radicale : le cas du logiciel

Francois Scheid
Abstract : Modularity of software architecture influences the software design process, and favours innovation design by users. Furthermore, software radical innovations are generally designed by small companies, focused on their own technology. Those innovative software must generally be combined to build a solution that can be sold to customers. The literature on modularity (Baldwin & Clark, 2000) only deals with a process that leads to the emergence of a modular dominant design through product architecture de-integration. This literature doesn't describe the innovation process that is based on independent software designed by independent firms, leading to a modular multi-actors solution. Then, questions related to such a process are set: How does this architecture emerge? How does this innovation process structures itself? What is the first customers role in this multi-actors radical innovation process, and how to associate these customers to it? We propose a new typology and new terminologies related to the product architecture of a multi-actors software innovation. We describe the evolution of this architecture, that achieves a certain degree of modularity but doesn't get fully modular. We explain why this modularity remains incomplete. We analyze the innovation process through the inter-organizational collaborations it requires, and the interactions it breeds. The project structures itself through project management and through actors role and competency definition. Finally, we consider the first customers contributions to innovation process, and discuss the lead user notion. We propose an enrichment of this notion through the definition of four new concepts, that take into account the multiple contributions of those customers to the multi-actors radical innovation process.
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https://pastel.archives-ouvertes.fr/pastel-00005144
Contributor : Ecole Polytechnique <>
Submitted on : Wednesday, May 20, 2009 - 8:00:00 AM
Last modification on : Monday, October 19, 2020 - 11:11:03 AM
Long-term archiving on: : Thursday, September 30, 2010 - 9:05:02 PM

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  • HAL Id : pastel-00005144, version 1

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Francois Scheid. Rôle des clients dans la conception d'innovation radicale : le cas du logiciel. Humanities and Social Sciences. Ecole Polytechnique X, 2009. English. ⟨pastel-00005144⟩

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