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Theses

Industrie de service et logiques d'innovation : un modèle de conception collective et étagée. L'exemple de La Poste

Abstract : The thesis postulates that a firm must innovate and create value so as to remain competitive. It should therefore organize its innovation to encourage both induced and autonomous processes of innovation. The literature has for long preferred the innovation management models that were developed for the industry. However, even if the latest generations of these models have seen considerable improvement, they have maintained a vertical view of the organisation which is not compatible with the characteristics of services. It is indeed challenging to separate one from the other the processes of design, production, delivery and consumption in service activities. The thesis therefore aims to develop a model that would fit better with the specific features of services. An inductive approach, based on eight examples of postal innovation, describes and models the process of design by identifying three properties: the degree of customization of the service; the level of long term contracting; and the level of animation (internal and external marketing). The implementation of these three properties shows the articulation between all the different functions and hierarchical levels involved in a collective and an in-stage process of design. From a theoretical viewpoint, the thesis provides an original result whose application is however limited, both because of its complexity and because of the contingency factors.
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Theses
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https://pastel.archives-ouvertes.fr/pastel-00006012
Contributor : Ecole Mines Paristech <>
Submitted on : Wednesday, April 21, 2010 - 8:00:00 AM
Last modification on : Thursday, September 24, 2020 - 5:00:03 PM
Long-term archiving on: : Friday, September 10, 2010 - 3:13:00 PM

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  • HAL Id : pastel-00006012, version 1

Citation

Emmanuel de la Burgade. Industrie de service et logiques d'innovation : un modèle de conception collective et étagée. L'exemple de La Poste. Sciences de l'Homme et Société. École Nationale Supérieure des Mines de Paris, 2009. Français. ⟨pastel-00006012⟩

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