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Caractérisation des processus d'innovation dans les entreprises de services

Abstract : ABSTRACT : Research on innovation proves that all kinds of companies are affected by this subject. It is even recognized that innovation, in order to be part of a qualitative reality and to be economically acceptable, must constantly be in touch with its market. In addition to complying with these requirements, made more important by the acceleration of information circulation, companies must organize research and innovation within their respective collective organizations, each of their players doing what is allotted to them. The share of services is increasing in this complicated context of directing knowledge and required skills, the principal characteristics of the actors involved. Companies are now required to appeal to them, especially the client or the user, who now plays a central role in the knowledge-sharing process and the implementation of innovative projects. Steering innovation in service-oriented careers can not be limited to a transposition of well-documented and industrial methods which are today well-known. Innovation can not be a purely technical profession and it is vital to take into account the specificities of service jobs. The objective of our thesis is to propose a general characterization of R & D methods and organization made possible and effective within a service-providing company. Our work has allowed us to identify four components whose parameters may be adjusted depending on requirements: 1- An engineering component: risk management whose purpose is to give a concrete foundation to our business model; 2- An organizational component, indissociable from a human and social sciences approach, which allows us to model or characterize the notion of a skill cluster necessary for the smooth running of the organization. It may be portrayed as a center of knowledge, skills and operational practices. 3- A technical component whose object is to make design tools stand out. These tools are linked to the specificities of each practice of a service. 4- An optional economic component may favourably complete the approach we offer in order to consolidate our overall scheme via the research on an instantaneous and measurable relevance of all of our actions and the performance quantifi-cation of the tools used as such. Our work has been the subject of two national conferences and two publications in national journals with peer juries. A publication was submitted to an international review with a peer jury. We relied on the R & D department of the Groupe Flo, created in 2008 and directed by the author of this thesis for the research and experiments which we performed. This creation, unique within commercial sit-down catering, is the outcome of our work of research partnership.
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Submitted on : Friday, January 6, 2012 - 1:29:01 AM
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  • HAL Id : pastel-00657168, version 1


Philippe Soille. Caractérisation des processus d'innovation dans les entreprises de services. Autre. Arts et Métiers ParisTech, 2011. Français. ⟨NNT : 2011ENAM0044⟩. ⟨pastel-00657168⟩



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