L'organisation des dynamiques de services professionnels : logique de rationalisation, cadre de gestion et formes de collégialité. À partir d'une recherche intervention dans un cabinet d'expertise et de conseil

Abstract : This thesis addresses the issue of contemporary rationalizations of Professional Service Firms (PSF). The study of this phenomenon rests upon a three-year collaborative research in an consulting firm to works councils which functions democratically (Cabinet X). In a context of deep transformation of its activity, the Cabinet X is confronted to a crisis whom origin lies in the limits of consultants' traditional autonomy - i.e. "intellectual craftship". The first part build up analytical frameworks from a literature review in the sociology of professions and economy and management of professional services. This part aims to show that, if the "intellectual craftship" crisis is not a new phenomenon per se, the ways of rationalizing do not draw a "one best ways" or fully-fledged approaches. This justifies the re-opening of the issue of finding ways to overcome the limits of intellectual craftship. In a second part, the problematics is treated from the case-study of the Cabinet X. Resting on an historical perspective and the collaborative research, a diagnosis is made and a way of rationalizing is designed : it requires the coordinated management of consultants' carreers, knowledge and strategy. It represents a management framework and implementation elements are then given in this part. In a third part, a rise in generality allows to describe the evolution of Cabinet X as the coupled rationalization of both the "operations" organizing, what is called a "regime of activity", and the ESP governance, what is called a "regime of collegiality". This part also provide a specific focus on the management of democratic firms and explores the heuristic value of the theoretical frameworks which have been developed previously.
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Sébastien Gand. L'organisation des dynamiques de services professionnels : logique de rationalisation, cadre de gestion et formes de collégialité. À partir d'une recherche intervention dans un cabinet d'expertise et de conseil. Gestion et management. École Nationale Supérieure des Mines de Paris, 2008. Français. ⟨NNT : 2008ENMP1568⟩. ⟨pastel-00738425⟩

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