Contribution des systèmes multi-agent à l'analyse de la performance organisationnelle d'une cellule de crise communale

Abstract : Crisis management has become an essential activity in public and private organizations. It is most often supported by a "crisis cell" that aims to implement anticipation, vigilance, response and backup measures by involving multiple actors interactions. To be prepared for emergencies, municipalities have to define a EOP (Emergency Operations Plan). However, EOP on its own is not sufficient to ensure the effectiveness of crisis organization. The objective of this work is to propose a methodology mainly based on systems thinking and Multi-Agent Systems, to study the organizational vulnerability of crisis cell and assess its performance. A simulation tool is developed for decision makers. Organizational performance indicators are integrated to identify potential failures of the organization. Simulation results are reported in the form of a dashboard whose analysis can be used to improve crisis organization.
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Dalanda Lachtar. Contribution des systèmes multi-agent à l'analyse de la performance organisationnelle d'une cellule de crise communale. Sociologie. Ecole Nationale Supérieure des Mines de Paris, 2012. Français. ⟨NNT : 2012ENMP0079⟩. ⟨pastel-00819800⟩

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