Les échanges entre professionnels de l'éducation sur les forums de discussion entre soutien psychologique et acquisition de connaissances sur la pratique : entre soutien psychologique et acquisition de connaissances sur la pratique

Abstract : The study focuses on interactions on online forums involving professionals faced with issues in their work, and aims to understand what it is that forums may provide to their participants. The thesis we defend here is that these interactions aim both to provide psychological support to professionals, and to help these professionals acquire knowledge. Three studies were carried out on two discussion forums intended for professionals in the field of education.The first study highlights eight types of motivation for getting involved in a forum for professionals with an online survey. The second study aimed to identify the nature of interactions and the dynamics of interactions. We analysed thirteen discussions. The results highlight the specific characteristics of messages initiators and reactants. The study of the evolution of the interactions highlights three key dynamics: making sense of the situation, searching for concrete solutions, and providing emotional support. The third study aims to explore the subjective experience of participants during exchanges on the forum. We carried out auto-confrontation interviews followed by elicitation interviews with nine participants from the discussions we had analysed previously, based on written traces of these discussions. We observed discrepancies between what the participants share in their messages and the experiences expressed in interviews especially the emotional states, the request for emotional support and the perception of support. Finally, the participants are concerned with their anonymity and censor some information in order to avoid potential repercussions.
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Magali Prost. Les échanges entre professionnels de l'éducation sur les forums de discussion entre soutien psychologique et acquisition de connaissances sur la pratique : entre soutien psychologique et acquisition de connaissances sur la pratique. Sociologie. Télécom ParisTech, 2012. Français. ⟨NNT : 2012ENST0047⟩. ⟨pastel-00850656⟩

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