L'externalisation du développement d'applications

Abstract : When is it moist appropriate for a firm to outsource a give activity? In the past few years, in the United States and in France, may firms have subcontracted their data processing. Our concern here is mainly to consider the outsourcing of application development. Our work relies on four theoretical frameworks: 1. Resource-based theory (strategic approach) ; 2. Industrial approach including a chapter on the evolutions of technologies ; 3. Agency theory ; 4. Transaction Cost Economics. The empirical study relies on 12 French firms, the approach being both qualitative and quantitative. The quantitative analysis is based on 60 questionnaires describing the sourcing decisions and the projects' characteristics. The qualitative analysis is based on interviews of executives from the same firms who were asked to explain their outsourcing decisions. First of all, this empirical study has led to a description of the pattern for current practices. Then, it has led to an identification of the factor corresponding to each theory. From the strategic standpoint, aside from the stage of requirement analysis, there's no obstacle to outsourcing decisions. From the industrial standpoint, the evolution of production flows and of technology plays a favorable role for outside vendors. From the contractual standpoint, the main limit to outsourcing is the control of the contractual transaction itself. The main difficulty lies in the fact the quality of the result cannot be asserted beforehand. Therefore, it appears that the issue of controls is at the heart of the outsourcing debate. It also appears that the practice of outsourcing can lead to an improvement of in-service management
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Marie-Hélène Delmond. L'externalisation du développement d'applications. Gestion et management. HEC PARIS, 1994. Français. ⟨NNT : 1994EHEC0026⟩. ⟨pastel-00994919⟩

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