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Contribution à la modélisation et l'analyse du risque dans une organisation de santé au moyen d'une approche système

Abstract : The company of production of goods and services is seen as a complex sociotechnical system which must answer waiting of its environment while remaining advantageous and while seeking to achieve goals (reactivity, quality). Its organization crystallizes primarily around processes implementing a set of resources. These resources are in interaction, and these interactions can be a danger. Moreover, the company environment changes and it must adapt continuously. All that can induce a certain number of unexpected situations to which the company cannot control. So the management becomes difficult because it is at the same time necessary to ensure the profitability of the activities and to maintain the coherence and the performance of the organization.
Hospitals are regarded as company of services with unique characteristics requiring specific management tools. The essential mission is indeed to ensure the safety of the patient and the quality of the care related to any medical act. This mission is subjected to several constraints: medical, ethical, social, financial, legal or even policy. So it is easy to note that the organization of a Hospital is inspired now by the industrial organisation centred around the concept of customer. The management must thus take into account all these constraints and the nature of the customer who is the patient. This research task consists in exploiting the concepts, methods and tools of the Enterprise Modelling and System Engineering, to apply them to the control of the risks in Hospitals, and in particular in the Drug Circuit. Indeed, it is necessary to have tools of modelling and tools for risks analysis and detection. This work has several goals:
- First, it's necessary to represent the complex sociotechnical system hospital with its characteristics by different modelling sight and levels of detail.
- Then, it's necessary to verify the models in order to analyse risks.
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Submitted on : Tuesday, January 15, 2008 - 5:18:38 PM
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  • HAL Id : tel-00204007, version 3

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Saber Aloui. Contribution à la modélisation et l'analyse du risque dans une organisation de santé au moyen d'une approche système. domain_stic.inge. École Nationale Supérieure des Mines de Paris, 2007. Français. ⟨NNT : 2007ENMP1485⟩. ⟨tel-00204007v3⟩

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