De la conception d'une plateforme de télétravail virtualisée et unifiée : Analyses socio-techniques du travail "à distance" équipé

Abstract : This doctoral thesis in Management Sciences concerns the project WITE 2.0 dedicated to the analysis and the design of technical and organizational ICT device : an integrated platform for teleworking. This platform allows you to work "remotely" on a connected mode or not, from any device (PC, phone, tablet), on a "thin client" and in a work environment like « cloud computing ». Some questions have emerged related to the design of the platform : these questions concern the role of the information and communication technologies (ICT) in the progress of remote working. Our design of research is divided into two research’s actions : firstly, we wanted to know the diversity of remote working configurations and secondly, we wanted to understand how the appropriation’s codes and norms of the new technologies (used for the platform) take place. We followed an « situed action » perspective and a qualitative methodology based on semi-structured interviews and observations. In our results, we describe the remote working’s realities, the limitations of the technologies and the tactics built by the workers while they « enact » the technology remotly. We discovered some use’s norms, often in a tacit dimension, and use’s values of these new technologies. Finally we gave some managerial recommandations concerning the technical, use and service aspects.
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Laurie Marrauld. De la conception d'une plateforme de télétravail virtualisée et unifiée : Analyses socio-techniques du travail "à distance" équipé. Gestion et management. Télécom ParisTech, 2012. Français. ⟨NNT : 2012ENST0073⟩. ⟨tel-01124274⟩

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