Définition et représentation d'intentions liées à l'expérience d'utilisation en phase amont du processus de conception de produit

Abstract : In the industrial context, users' experience with products recently became a major differentiation factor between competitors and can greatly influence the success of a product. In parallel, the interest from the design research community about this topic is also growing. This research intends to contribute to both contexts by investigating the definition and representation of user experience intentions. When defining the theoretical background of this research a link will be created between the complementary notions of user experience and kansei process. Based on this original field of study, this dissertation will discuss design activities undertaken by design teams in order to nourish the much wider industrial design process.With the five experiments that will be presented in this dissertation, I will explore the creation of tools and methodologies centred on potential users' kansei process and supporting the creation of intentions related to the user experience of products to be designed. I will also investigate how the nature of the resulting early representations can impact reciprocal understanding within multi-cultural design teams, and finally how the developed approach (Kansei Design approach) can impact different typologies of new concept development projects.In terms of academic contributions, this research enabled to model the exchange of kansei-related design information among design-teams and highlighted the added value of multi-sensory early representations resulting from experience-centred design activities. Regarding industrial contributions, the different experiments made it possible to characterise the Kansei Design approach in terms of tools, methodologies, and early representations. Moreover a link was established between the different characteristics of this approach and three typologies of new experience-centred concept development projects leading to different products development projects.
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Alexandre Gentner. Définition et représentation d'intentions liées à l'expérience d'utilisation en phase amont du processus de conception de produit. Génie des procédés. Ecole nationale supérieure d'arts et métiers - ENSAM, 2014. Français. ⟨NNT : 2014ENAM0011⟩. ⟨tel-01177122⟩

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