M. Akrich, Les objets techniques et leurs utilisateurs. De la conception ?? l???action, 1993.
DOI : 10.4000/books.pressesmines.1198

URL : https://hal.archives-ouvertes.fr/halshs-00081731

N. Alter, Donner et Prendre. La coopération en entreprise, 2009.
URL : https://hal.archives-ouvertes.fr/halshs-00637866

M. Alvesson, Knowledge Work: Ambiguity, Image and Identity, Human Relations, vol.28, issue.4, 2001.
DOI : 10.2307/2392253

M. Alvesson, Knowledge work and knowledge intensive firms, 2004.

M. Alvesson and D. Kärreman, Varieties of Discourse: On the Study of Organizations through Discourse Analysis, Human Relations, vol.4, issue.9, 2000.
DOI : 10.1177/0957926593004002006

M. Alvesson and D. Kärreman, Taking the Linguistic Turn in Organizational Research, The Journal of Applied Behavioral Science, vol.40, issue.2, 2000.
DOI : 10.2307/257021

M. Alvesson and D. Kärreman, Decolonializing discourse: Critical reflections on organizational discourse analysis, Human Relations, vol.62, issue.3, 2011.
DOI : 10.1177/0018726708101904

I. Arminen, Institutional Interaction: Studies of Talk at Work. Aldershot: Ashgate, 2005.

I. Arminen and P. Auvinen, Environmentally coupled repairs and remedies in the airline cockpit: Repair practices of talk and action in interaction, Discourse Studies, 2013.
DOI : 10.1177/1461445612466463

J. M. Atkinson, Ethnomethodology: A Critical Review, Annual Review of Sociology, vol.14, issue.1, 1988.
DOI : 10.1146/annurev.so.14.080188.002301

J. M. Atkinson and J. Heritage, Structures of Social Action, 1984.
DOI : 10.1017/CBO9780511665868

S. R. Barley and G. Kunda, Bringing Work Back In, Organization Science, vol.12, issue.1, 2001.
DOI : 10.1287/orsc.12.1.76.10122

B. A. Bechky, Sharing meaning across occupational communities: the transformation of knowledge on a production floor, Organization Science, vol.14, issue.3, 2003.

C. Benoît-barné and F. Cooren, The accomplishment of authority through presentification. How authority is distributed among and negotiated by organizational members, Management Communication Quarterly, vol.23, issue.5, 2009.

M. Bensoussan and R. Barbier, « Le métier de chef de projet comme activité prudentielle. Enquête dans un groupe industriel du secteur de l'environnement », Travail et Emploi, vol.134, 2013.
DOI : 10.4000/travailemploi.5986

C. Bessy and F. Chateauraynaud, « Les ressorts de l'expertise. Epreuves d'authenticité et engagement des corps, Les Objets dans l'Action, 1993.

A. Bidet, L'engagement dans le travail. Qu'est-ce que le vrai boulot ? Paris : Presses universitaires de France, Collection « Le lien social, 2011.

R. Birdswhistell, Introduction to Kinesics, 1952.

E. Bittner, The concept of organization, Social Research, vol.32, issue.3, 1965.

D. Boden, The Business of Talk, 1994.

D. Boden and D. H. Zimmermann, Talk and social structure, 1991.

L. Boltanski, Les Cadres. La formation d'un groupe social, 1982.

A. Borzeix and F. Cochoy, Travail et th??ories de l???activit????: vers des workspace studies???, Sociologie du Travail, vol.50, issue.3, 2008.
DOI : 10.1016/j.soctra.2008.06.001

R. Boudon, Effets pervers et ordre social, 1977.

J. Boutet, La part langagi??re du travail??: bilan et ??volution, Langage et soci??t??, vol.98, issue.4, 2001.
DOI : 10.3917/ls.098.0017

M. Broth, Seeing through screens, hearing through speakers: Managing distant studio space in television control room interaction, Journal of Pragmatics, vol.41, issue.10, 2009.
DOI : 10.1016/j.pragma.2008.09.023

&. M. Broth and L. Mondada, Walking away: The embodied achievement of activity closings in mobile interaction, Journal of Pragmatics, vol.47, issue.1, 2013.
DOI : 10.1016/j.pragma.2012.11.016

B. Brown and E. Laurier, Maps and journeys: An ethnomethodological investigation, 2005.
DOI : 10.3138/6qpx-0v10-24r0-0621

URL : http://web2.ges.gla.ac.uk/~elaurier/texts/Maps.pdf

B. Brown and E. Laurier, The normal natural troubles of driving with GPS, Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems, CHI '12, 2012.
DOI : 10.1145/2207676.2208285

C. W. Butler and R. Wilkinson, Mobilising recipiency: Child participation and ???rights to speak??? in multi-party family interaction, Journal of Pragmatics, vol.50, issue.1, 2013.
DOI : 10.1016/j.pragma.2013.01.012

G. Button, Moving out of Closings, Talk and Social Organisation, 1987.

G. Button, Answers as Interactional Products: Two Sequential Practices Used in Interviews, Talk at Work op.cit, 1992.
DOI : 10.2307/2786749

G. Button, The curious case of the vanishing technology, Technology in Working Order. Studies of Work, Interaction, and Technology, 1993.

G. Button and N. Casey, Generating topic : the use of topic initial elicitors " . In Structures of Social Action: Studies in conversation analysis, 1984.

G. Button and S. Scharrock, The Mundane Work of Writing and Reading Computer Programs, 1995.

M. Callon, « Éléments pour une sociologie de la traduction, La domestication des coquilles Saint-Jacques dans la Baie de Saint-Brieuc ». L'Année sociologique 36, 1986.

D. Cefaï, Dir.) (2010), L'engagement ethnographique

F. Chateauraynaud, « Vigilance et transformation, Présence corporelle et responsabilité dans la conduite des dispositifs techniques, 1997.

F. Chateauraynaud, Argumenter dans un champ de forces. Essai de balistique sociologique, 2011.

F. Chateauraynaud and B. Conein, « Les relations entre agents humains et automate sur site nucléaire ? Le cas des séquences de dilution-borication, 1993.

T. Ciolek and A. Kendon, Environment and the Spatial Arrangement of Conversational Encounters, Sociological Inquiry, vol.27, issue.2, pp.3-4, 1980.
DOI : 10.2307/2786172

W. Chafe and J. Nicols, Evidentiality: the Linguistic Coding of Epistemology, 1986.

C. Clark and T. Pinch, Some major organisational consequences of some ???minor???, organised conduct: evidence from a video analysis of pre-verbal service encounters in a showroom retail store, Organisation, Interaction and Practice, 2011.
DOI : 10.1017/CBO9780511676512.008

S. E. Clayman, Displaying neutrality in television news interviews, Social Problems, vol.35, issue.4, 1988.
DOI : 10.1525/sp.1988.35.4.03a00100

S. E. Clayman, Review article, English Studies, vol.64, issue.2, 1995.
DOI : 10.1080/00138388308598245

F. Cooren, How Texts Write Organizations: Representations, Ventriloquism, and Embodiment, ??tudes de communication, issue.34, 2010.
DOI : 10.1177/0957926597008002002

F. Cooren, « Ventriloquie, performativité et communication Ou comment fait-on parler les choses, 2010.
DOI : 10.3917/res.163.0033

E. Couper-kuhlen, Constructing reason-for-the-call turns in everyday telephone conversation, Working Paper InList n°25, Interaction and Linguistic Structures, 2001.

A. Crabtree, On the practical availability of work-practice, Ethnographic Studies, vol.6, 2001.

A. Crabtree, Taking technomethodology seriously: hybrid change in the ethnomethodology???design relationship, European Journal of Information Systems, vol.7, issue.1, 2004.
DOI : 10.1016/0277-5395(84)90087-6

E. Couper-kuhlen and M. Selting, Prosody in Conversation, 1996.
DOI : 10.1017/CBO9780511597862

M. Crozier and E. Friedberg, L'acteur et le système. Les contraintes de l'action collective, les Éditions du Seuil, collection « Politique, 1977.

T. Curl and P. Drew, Contingency and Action: A Comparison of Two Forms of Requesting, Research on Language & Social Interaction, vol.21, issue.2, p.41, 2008.
DOI : 10.1075/sidag.17.10woo

B. Czarniawska-joerges, Narration or Science? Collapsing the Division in Organization Studies, Organization, vol.5, issue.2, 1995.
DOI : 10.1515/9783110851618

B. Czarniawska-joerges, Narrating the organization: dramas of institutional identity, 1997.

B. Czarniawska, A narrative approach to organization studies, p.Sage, 1998.
DOI : 10.4135/9781412983235

C. Datchary, G??rer la dispersion??: un travail collectif, Sociologie du Travail, vol.50, issue.3, 2008.
DOI : 10.1016/j.soctra.2008.06.007

C. Datchary and C. Licoppe, La multi-actividad y sus soportes: El ejemplo de la ?????presencia obstinada????? de los mensajes en los entornos de trabajo, Activites, vol.04, issue.1, 2007.
DOI : 10.1111/j.1533-8525.1985.tb00212.x

M. De-fornel, Constructions disloqu??es, mouvement th??matique et organisation pr??f??rentielle dans la conversation, Langue fran??aise, vol.78, issue.1, 1988.
DOI : 10.3406/lfr.1988.4746

M. De-fornel and J. Léon, L'analyse de conversation, de l'ethnomethodologie ?? la linguistique interactionnelle, Histoire Épistémologie Langage, 2000.
DOI : 10.3406/hel.2000.2770

URL : https://hal.archives-ouvertes.fr/halshs-01146139

M. De-fornel and M. Verdier, Il peut avoir mal quand même ». Réalité mentale de la douleur et incertitude épistémique, Le Mental et le Social

J. Denis, « La prescription ordinaire, Circulation et énonciation des règles au travail, 2007.

J. Denis and C. Licoppe, « La coprésence équipée Usages de la messagerie instantanée en entreprise, Sociologie du Travail et Activité, 2005.

J. Denis and D. Pontille, Une ??criture entre ordre et d??sordre??: le relev?? de maintenance comme description normative, Sociologie du Travail, vol.56, issue.1, 2014.
DOI : 10.1016/j.soctra.2013.12.020

J. Denis, A. Langley, and L. Rouleau, Strategizing in pluralistic contexts: Rethinking theoretical frames, Human Relations, vol.1, issue.1, 2007.
DOI : 10.1057/palgrave.emr.1500008

A. Deppermann, Multimodal interaction from a conversation analytic perspective, Journal of Pragmatics, vol.46, issue.1, 2013.
DOI : 10.1016/j.pragma.2012.11.014

A. Deppermann, « Multi-modal participation in simultaneous joint projects : Interpersonal and intra-personal coordination in parademic emergency drills, Multiactivity in Social Interaction: Beyond multitasking, 2014.

P. Dourish and S. Bly, Portholes, Proceedings of the SIGCHI conference on Human factors in computing systems , CHI '92, 1992.
DOI : 10.1145/142750.142982

P. Drew, ???Open??? class repair initiators in response to sequential sources of troubles in conversation, Journal of Pragmatics, vol.28, issue.1, 1997.
DOI : 10.1016/S0378-2166(97)89759-7

A. Duranti, Universal and Culture-Specific Properties of Greetings, Journal of Linguistic Anthropology, vol.8, issue.2, 1997.
DOI : 10.1525/ae.1976.3.4.02a00140

M. M. Egbert, Schisming: The Collaborative Transformation From a Single Conversation to Multiple Conversations, Research on Language & Social Interaction, vol.54, issue.1, 1997.
DOI : 10.1086/211115

N. J. Enfield, S. Kita, and J. P. De-ruiter, Primary and secondary pragmatic functions of pointing gestures, Journal of Pragmatics, vol.39, issue.10, 2007.
DOI : 10.1016/j.pragma.2007.03.001

Y. Engeström, Quand le centre se d??robe??: la notion de knotworking et ses promesses, Sociologie du Travail, vol.50, issue.3, 2008.
DOI : 10.1016/j.soctra.2008.06.003

Y. Engeström, A. Puonti, L. M. Seppanen, and . Sharp, Spatial and temporal expansion of the object as a challenge for reorganizing work, Knowing in Organizations. A Practice-Based Approach, 2003.

G. Fairhurst, Textuality and Agency in Interaction Analysis, Organization, vol.11, issue.3, 2004.
DOI : 10.1177/1350508404041996

A. Fayard and A. Metiu, The Power of Writing in Organizations: from letters to online interactions, 2013.

A. Fayard and J. Weeks, Photocopiers and Water-coolers: The Affordances of Informal Interaction, Organization Studies, vol.30, issue.2, 2007.
DOI : 10.2307/256272

A. Felstead, N. Jewson, and S. Walters, Changing Places of Work, 2005.

C. Ford and T. Stickle, Securing recipiency in workplace meetings: Multimodal practices, Discourse Studies, vol.46, issue.2, 2012.
DOI : 10.1080/01638530902728793

B. Fraenkel, « La traçabilité, une fonction caractéristique des écrits de travail, 1995.

D. Frohlich, S. Whittaker, and O. Daly-jones, Informal workplace communication: what is it like and how might we support it, Proceedings of CHI '95, 1995.
DOI : 10.1007/978-1-4471-3601-9_9

URL : http://www-users.cs.york.ac.uk/~kimble/teaching/hi-2/RemoteHomePlaceCommunication.pdf

H. Garfinkel, A conception of, and experiments with Trust " as a condition for stable concerted actions, 1963.

H. Garfinkel, Studies in ethnomethodology, 1967.

H. Garfinkel, Ethnomethodology's Program. Working Out Durkheim's Aphorism, 2002.

H. Garfinkel, M. Lynch, and E. Livingston, I.1 The Work of a Discovering Science Construed with Materials from the Optically Discovered Pulsar, Philosophy of the Social Sciences, vol.11, issue.2, 1981.
DOI : 10.1177/004839318101100202

H. Garfkinkel and D. L. Wieder, Two incommensurable, asymmetrically alternate technologies of social analysis, Text in Context: Contributions to Etnomethodology, 1992.

S. Gherardi, Organizational Knowledge. The Texture of Workplace Learning, 2006.

S. Gherardi, Practice? It???s a Matter of Taste!, Management Learning, vol.15, issue.1, 2009.
DOI : 10.1111/j.1467-8551.2004.t01-1-00403.x

S. Gherardi, How to conduct a practice-based study, 2012.
DOI : 10.4337/9780857933386

S. Gherardi and D. Nicolini, The Organizational Learning of Safety in Communities of Practice, Journal of Management Inquiry, vol.3, issue.1, 2000.
DOI : 10.1017/CBO9780511803932

S. Gherardi and A. Strati, The Temporal Dimension in Organizational Studies, Organization Studies, vol.1, issue.3, 1988.
DOI : 10.1111/j.1467-6486.1982.tb00057.x

A. Giddens, The Constitution of Society: Outline of the Theory of Structuration, 1984.

E. Goffman, Frame Analysis: An Essay on the Organization of Experience, 1974.

P. Gomez, Le Travail Invisible, 2013.

E. Gonzalez-martinez, Comment agir en confiance avec un partenaire dont on se mefie???, R??seaux, vol.108, issue.4, 2001.
DOI : 10.3917/res.108.0087

C. Goodwin, The interactive construction of a sentence in natural conversation, Everyday Language: Studies in Ethnomethodology, G. Psathas Conversational Organization. Interaction Between Speakers and Hearers, 1979.

C. Goodwin and M. Goodwin, Seeing as situated activity: Formulating planes, Cognition and Communication at Work, 1996.
DOI : 10.1017/CBO9781139174077.004

C. Goodwin and J. Heritage, Conversation Analysis, Annual Review of Anthropology, vol.19, issue.1, 1990.
DOI : 10.1146/annurev.an.19.100190.001435

C. Gordon, Beyond the observer???s paradox: the audio-recorder as a resource for the display of identity, Qualitative Research, vol.4, issue.4, 2012.
DOI : 10.1017/S0047404500007028

D. Grant and C. Hardy, Introduction: Struggles with Organizational Discourse, Organization Studies, vol.25, issue.1, 2004.
DOI : 10.1177/0170840602236011

M. S. Granovetter, The strength of weak ties, American Journal of Sociology, vol.78, issue.6, 1973.

D. Greatbatch, Aspects of topical organisation in news interviews: the use of agenda shifting procedures by interviewees, Language in Society, vol.17, issue.3, 1986.

D. Greatbatch and T. Clark, The situated production of stories, Organisation, Interaction and Practice, 2011.
DOI : 10.1017/CBO9780511676512.006

M. Grosjean, Acci??n situada y actividades. El awareness en las actividades en los centros de coordinaci??n, Activites, vol.02, issue.1, 2004.
DOI : 10.4000/activites.1600

P. Haddington, Turn-Taking for Turntaking: Mobility, Time, and Action in the Sequential Organization of Junction Negotiations in Cars, Research on Language & Social Interaction, vol.37, issue.4, 2010.
DOI : 10.4324/9780203422724

T. Halkowski, Realizing the illness: patients' narratives of symptom discovery, 2006.
DOI : 10.1017/CBO9780511607172.006

C. Hardy, Scaling up and bearing down in organizational discourse analysis: questions regarding textual agency and their context, 2004.

C. Hardy, I. Palmer, and N. Philipps, Discourse as a Strategic Resource, Human Relations, vol.6, issue.2, 2000.
DOI : 10.1016/0956-5221(90)90018-C

J. B. Haviland, Anchoring, iconicity, and orientation in Guugu Yimidhirr pointing gestures, Journal of Linguistic Anthropology, vol.3, issue.1, 1993.
DOI : 10.1525/jlin.1993.3.1.3

M. Hayashi, Joint turn construction through language and the body: Notes on embodiment in coordinated participation in situated activities, Semiotica, vol.2005, issue.156, 2005.
DOI : 10.1515/semi.2005.2005.156.21

C. Heath, Body Movement and Speech in Medical Interaction, 1986.
DOI : 10.1017/CBO9780511628221

C. Heath, The Dynamics of Auction. Social Interaction and the Sale of Fine Art and Antiques, 2012.

C. Heath, J. Hindmarsh, and P. Luff, Analysing social interaction in everyday life, Video in Qualitative Research, 2010.

C. Heath and P. Luff, Disembodied conduct, Proceedings of the SIGCHI conference on Human factors in computing systems Reaching through technology, CHI '91, 1991.
DOI : 10.1145/108844.108859

C. Heath and P. Luff, Technology in Action, 2000.
DOI : 10.1017/CBO9780511489839

C. Heath and P. Luff, Embodied action and organisation interaction: establishing contract on the strike of a hammer, Journal of Pragmatics, vol.46, 2013.

C. Heath and D. Vom-lehn, Configuring Reception. (Dis-)Regarding the 'Spectator' in Museums and Galleries, Culture & Society, vol.26, issue.1, 2004.
DOI : 10.1177/0263276404047415

C. Heath, D. Vom-lehn, J. Cleverly, and P. Luff, Revealing Surprise, Emotion in Interaction, Peräkylä A. & Sorjonen M-L, 2012.
DOI : 10.1093/acprof:oso/9780199730735.003.0010

T. Heinemann, ???Will you or can???t you????: Displaying entitlement in interrogative requests, Journal of Pragmatics, vol.38, issue.7, 2006.
DOI : 10.1016/j.pragma.2005.09.013

T. Heinemann, Participation and exclusion in third party complaints, Journal of Pragmatics, vol.41, issue.12, 2009.
DOI : 10.1016/j.pragma.2008.09.044

A. Hennion and S. Maisonneuve, Figure de l'amateur: Formes, objets et pratiques de l'amour de la musique aujourd'hui, 2000.

J. Heritage, A change-of-state token and aspects of its sequential placement, Structures of Social Action, 1984.
DOI : 10.1017/CBO9780511665868.020

J. Heritage, The limits of questioning: negative interrogatives and hostile question content, Journal of Pragmatics, vol.34, issue.10-11, 2002.
DOI : 10.1016/S0378-2166(02)00072-3

J. Heritage, Questioning in Medicine Why do you ask? The function of questions in institutional discourse, 2010.

J. Heritage, Epistemics in Action: Action Formation and Territories of Knowledge, Research on Language & Social Interaction, vol.3, issue.1, 2012.
DOI : 10.1075/sidag.3

J. Heritage and M. Sorjonen, Constituting and maintaining activities across sequences: And-prefacing as a feature of question design, Language in Society, vol.1, issue.01, 1994.
DOI : 10.2307/413107

S. Hester and P. Eglin, Membership Categorization Analysis: An Introduction, 1997.

S. Hester and P. Eglin, Culture in action. Studies in Membership Categorization Analysis

D. Washington, International Institute for Ethnomethodology and Conversation Analysis &

J. Hindmarsh and . Heath, Embodied reference: A study of deixis in workplace interaction, Journal of Pragmatics, vol.32, issue.12, 2000.
DOI : 10.1016/S0378-2166(99)00122-8

J. Hindmarsh and A. Pilnick, The Tacit Order of Teamwork: Collaboration and Embodied Conduct in Anesthesia, The Sociological Quarterly, vol.1, issue.2, 2002.
DOI : 10.1017/S0305000900009454

J. Hindmarsh and A. Pilnick, Knowing Bodies at Work: Embodiment and Ephemeral Teamwork in Anaesthesia, Organization Studies, vol.53, issue.2, 2007.
DOI : 10.1080/00071310220133322

J. Hindmarsh, P. Reynolds, and S. Dunne, Exhibiting understanding: The body in apprenticeship, Journal of Pragmatics, vol.43, issue.2, 2011.
DOI : 10.1016/j.pragma.2009.09.008

E. Holt and P. Drew, Figurative Pivots: The Use of Figurative Expressions in Pivotal Topic Transitions, Research on Language & Social Interaction, vol.7, issue.1, 2005.
DOI : 10.1017/S0047404598004035

E. Hutchins, Cognition in the Wild, 1995.

R. Iedema, On the multimodality, materiality and contingency of organizational discourse, Organization Studies, vol.28, issue.6, 2007.

R. Iedema, P. Degeling, J. Braithwaite, and L. White, ???It???s an Interesting Conversation I???m Hearing???: The Doctor as Manager, Organization Studies, vol.25, issue.1, 2004.
DOI : 10.1111/j.1533-8525.1972.tb00827.x

R. Iedema, C. Rhodes, and H. Scheeres, Surveillance, Resistance, Observance: Exploring the Teleo-affective Volatility of Workplace Interaction, Organization Studies, vol.30, issue.4, 2006.
DOI : 10.1111/j.1467-6486.1993.tb00315.x

P. Jarzabkowski, Strategy as Practice: Recursiveness, Adaptation, and Practices-in-Use, Organization Studies, vol.25, issue.4, 2004.
DOI : 10.2307/2393924

URL : http://journals.sagepub.com/doi/pdf/10.1177/0170840604040675

G. Jefferson, A Case of Precision Timing in Ordinary Conversation: Overlapped Tag-Positioned Address Terms in Closing Sequences, Semiotica 9, 1973.
DOI : 10.1515/semi.1973.9.1.47

G. Jefferson, On exposed and embedded correction in conversation, 1987.

G. Jefferson, Error correction as an interactional resource, Language in Society, vol.3, issue.02, 1974.
DOI : 10.2307/412187

G. Jefferson, Sequential aspects of storytelling in conversation " . In Studies in the organisation of conversational interaction, Schenkein J, 1978.

G. Jefferson, Glossary of transcript symbols with an introduction " . In Conversation analysis. Studies from the first generation, 2004.
DOI : 10.1075/pbns.125.02jef

Q. R. Jett and J. M. George, Work interrupted: a closer look at the role of interruptions in organisational life, Academy of Management Review, vol.28, issue.3, 2003.

M. Jirotka, N. Gilbert, and P. Luff, On the social organisation of organisations, Computer Supported Cooperative Work (CSCW), vol.30, issue.1, 1992.
DOI : 10.1145/637069.637097

H. Joas, La cr??ativit?? de l'agir, 1999.
DOI : 10.3917/dbu.baudo.2001.01.0027

B. Johnstone, Qualitative Methods in Sociolinguistics, 2000.

I. Joseph, « Attention distribuée et attention focalisée, Sociologie du travail, vol.36, issue.4, 1994.

E. Karkkäinen and T. Keisanen, Linguistic and embodied formats for making (concrete) offers, Discourse Studies, vol.7, issue.4, 2012.
DOI : 10.1177/1461445605054403

T. Kaukomaa, A. Peräkylä, and J. Ruusuvori, Turn-opening smiles: Facial expression constructing emotional transition in conversation, Journal of Pragmatics, vol.55, 2013.
DOI : 10.1016/j.pragma.2013.05.006

L. Keevalik, The Interdependence of Bodily Demonstrations and Clausal Syntax, Research on Language & Social Interaction, vol.46, issue.2, 2013.
DOI : 10.1207/s15327973rlsi2903_3

T. Keisanen and M. Rauniomaa, The Organization of Participation and Contingency in Prebeginnings of Request Sequences, Research on Language & Social Interaction, vol.65, issue.4, 2012.
DOI : 10.1075/sidag.17.10woo

A. Kendon, A description of some human greetings Patterns of behavior in focused encounters The F-Formation system: the spatial organization of social encounters Gesture and speech: How they interact, Conducting Interaction Conducting interactions: Patterns of behaviour in focused encounters, p.Sage, 1973.

. Cambridge, Visible Action as Utterance, 2004.

E. Kessous, K. Mellet, and M. Zouinar, « L'économie de l'attention : entre protection des ressources cognitives », Sociologie du Travail, vol.52, issue.3, 2010.
DOI : 10.1016/j.soctra.2010.06.009

K. Knorr-cetina, Sociality with Objects, Theory, pp.1-30, 1997.
DOI : 10.1177/026327696013001001

T. Koschmann, C. Lebaron, C. Goodwin, A. Zemel, and . Feltovitch, ???Can you see the cystic artery yet???? A simple matter of trust, Journal of Pragmatics, vol.43, issue.2, 2011.
DOI : 10.1016/j.pragma.2009.09.009

M. Komter, Token up-dates: The reiteration of mutual knowledge in the opening stages of job interviews, Human Studies, vol.50, issue.2-3, 1986.
DOI : 10.1007/BF00148130

R. E. Kraut, S. R. Fussell, S. E. Brennan, and J. Siegel, Understanding Effects of Proximity on Collaboration: Implications for Technologies to Support Remote Collaborative Work, Distributed Work, 2002.

W. Labov, Some principles of linguistic methodology, Language in Society, vol.17, issue.01, 1972.
DOI : 10.1017/S0022226700002772

W. Labov and D. Fanshel, Therapeutic discourse : Psychotherapy as conversation, 1977.

B. Latour, La clef de Berlin et autres leçons d'un amateur de sciences, 1993.

B. Latour, « Une sociologie sans objet ? Note théorique sur l'interobjectivité, 1994.

B. Latour, Changer de société, refaire de la sociologie, 2006.
DOI : 10.4000/assr.26199

E. Laurier, Why people say where they are during mobile phone calls " . Environment and Planning D: Society and Space, 2001.
DOI : 10.1068/d228t

E. Laurier, Doing office work on the motorway, Theory, Culture & Society, vol.21, issue.45, 2004.
DOI : 10.1177/0263276404046070

E. Laurier, Drinking up endings: Conversational resources of the caf??, Language & Communication, vol.28, issue.2, 2008.
DOI : 10.1016/j.langcom.2008.01.011

E. Laurier, B. Brown, and H. Lorimer, What it means to change lanes: Actions, emotions and wayfinding in the family car, Semiotica, vol.2012, issue.191, 2012.
DOI : 10.1515/sem-2012-0058

J. Lave, Cognition in practice : Mind mathematics and culture in everyday life, 1988.
DOI : 10.1017/CBO9780511609268

C. Lebaron and S. Jones, Closing up Closings: Showing the Relevance of the Social and Material Surround to the Completion of Interaction, Journal of Communication, vol.31, issue.3, 2002.
DOI : 10.1177/0002764288031006002

S. Leigh-star, The cultures of computing, 1995.

S. Leigh-star and J. R. Griesemer, Institutional ecology, 'translations' and boundaryobjects: amateurs and professionals in Berkeley's museum of vertebrate zoology, Social Studies of Science, vol.19, issue.3, 1989.

G. H. Lerner, On the ???semi-permeable??? character of grammatical units in conversation: conditional entry into the turn space of another speaker, 1996.
DOI : 10.1017/CBO9780511620874.005

G. H. Lerner, Collaborative turn sequences, Conversation Analysis. Studies from the first Generation, 2004.
DOI : 10.1075/pbns.125.12ler

G. H. Lerner, G. Bolden, A. Hepburn, and J. Mandelbaum, Reference Recalibration Repairs: Adjusting the Precision of Formulations for the Task at Hand, Research on Language & Social Interaction, vol.44, issue.2, 2012.
DOI : 10.1080/08351813.2011.544136

G. H. Lerner, D. H. Zimmermann, and M. Kidwell, Formal structures of practical tasks: a ressource for action in the social life of very young children, Embodied Interaction, 2011.

C. Licoppe, activité » : perspectives internationales sur le travail et l'activité ». Sociologie du Travail 50 « Logiques d'innovation, multiactivité et zapping au travail ». Hermès 50. (2010a), " The 'Crisis of the Summons': A Transformation in the Pragmatics of 'Notifications', from Phone Rings to Instant Messaging, An International Journal, vol.26, p.4, 2008.
DOI : 10.1016/j.soctra.2008.06.002

C. Licoppe, R. Cudicio, and S. Proulx, Instant messaging requests in connected organizations: 'Quick questions' and the moral economy of contribution, Discourse Studies, 2014.
DOI : 10.1177/1461445613519021

C. Licoppe and M. Relieu, « Entre système et conversation Une approche située de la compétence des téléopérateurs dans les services d'assistance technique, Le travail avec les technologies de l'information, 2005.

C. Licoppe and S. Tuncer, Attending to a summons and putting other activities 'on hold Multiactivity as a recognisable interactional accomplishment, Multiactivity in Social Interaction: Beyond Multitasking, 2014.

C. Licoppe and M. Verdier, Interpreting, video communication and the sequential reshaping of institutional talk in the bilingual and distributed courtroom, International Journal of Speech Language and the Law, vol.20, issue.2, 2013.
DOI : 10.1080/13556509.1999.10799043

O. Lindwall and A. Ekström, Instruction-in-Interaction: The Teaching and Learning of a Manual Skill, Human Studies, vol.8, issue.3, 2012.
DOI : 10.1007/BF00142993

O. Lindwall and G. Lymer, Uses of ???understand??? in science education, Journal of Pragmatics, vol.43, issue.2, 2011.
DOI : 10.1016/j.pragma.2010.08.021

E. Livingston, The ethnomethodological foundations of mathematics, 1986.

N. Llewellyn, Garfinkel in actual episodes of work, Organization Studies, vol.29, issue.5, 2008.

N. Llewellyn, The Gift in Interaction: the practice of 'picking up the bill, British Journal of Sociology, vol.62, 2011.

N. Llewellyn, The delicacy of the gift: Passing donations and leaving change, Discourse & Society, vol.73, issue.1, 2011.
DOI : 10.1086/224432

N. Llewellyn and C. W. Butler, Walking Out on Air, Research on Language & Social Interaction, vol.30, issue.1, 2011.
DOI : 10.1515/semi.1973.8.4.289

N. Llewellyn and J. Hindmarsh, The order problem: Inference and interaction in interactive service work, Human Relations, vol.2, issue.11, 2013.
DOI : 10.1080/00071310220133322

J. Local and G. Walker, Abrupt-joins as a resource for the production of multi-unit, multi-action turns, Journal of Pragmatics, vol.36, issue.8, 2004.
DOI : 10.1016/j.pragma.2004.04.006

P. Lorino, B. Tricard, and Y. Clot, Research methodds for non-representational approaches to organizational complexity: the dialogical mediated inquiry, Organization Studies, vol.32, issue.6, 2011.

P. Luff, C. Heath, and K. Pitsch, Indefinite precision: the use of artefacts-in-interaction in design work Routledge Handbook of Multimodal Analysis, 2009.

P. Luff and C. Heath, Some ???technical challenges??? of video analysis: social actions, objects, material realities and the problems of perspective, Qualitative Research, vol.156, issue.2, 2012.
DOI : 10.1080/00071310220133322

G. Lymer, Demonstrating Professional Vision: The Work of Critique in Architectural Education, Mind, Culture, and Activity, vol.18, issue.2, 2009.
DOI : 10.1007/s10606-007-9065-0

M. Lynch, Technical Work and Critical Inquiry: Investigations in a Scientific Laboratory, Social Studies of Science, vol.12, issue.4, 1982.
DOI : 10.1177/030631282012004002

M. Lynch, Discipline and the Material Form of Images: An Analysis of Scientific Visibility, Social Studies of Science, vol.15, issue.1, 1985.
DOI : 10.1177/030631285015001002

M. Lynch, Art and artifact in laboratory science: a study of shop work and shop in a research laboratory, 1985.

M. Lynch, From naturally occurring data to naturally organized ordinary activités: comment on Speer, Discourse Studies, vol.4, issue.4, 2002.

C. Macmartin and C. D. Lebaron, Multiple Involvements Within Group Interaction: A Video-Based Study of Sex Offender Therapy, Research on Language & Social Interaction, vol.27, issue.2, 2006.
DOI : 10.1017/S0047404500001019

A. Mallard, « De la bouche à l'oreille. Analyse des usages marchands du téléphone chez les petits professionnels, 2003.

D. Maynard, On "Realization" in Everyday Life: The Forecasting of Bad News as a Social Relation, American Sociological Review, vol.61, issue.1, 1996.
DOI : 10.2307/2096409

D. Maynard and J. F. Manzo, On the Sociology of Justice: Theoretical Notes from an Actual Jury Deliberation, Sociological Theory, vol.11, issue.2, 1993.
DOI : 10.2307/202141

A. Mchoul, The organisation of turn at formal talk in the classroom, 1978.

A. J. Meehan, Some conversational features of the use of medical terms by doctors and patients, Medical Work: realities and routines, 1981.

H. Mehan, Learning lessons: social organization in the classroom, 1979.
DOI : 10.4159/harvard.9780674420106

J. C. Mirivel and K. Tracy, Premeeting Talk: An Organizationally Crucial Form of Talk, Research on Language & Social Interaction, vol.92, issue.1, 2005.
DOI : 10.1348/014466603322595257

L. Mondada, « Constitution de corpus de parole-en-interaction et respect de la vie privée des enquêtés : une démarche réflexive, Programme Société de l'Information, 2005.

P. Archivage, M. Guenier, V. Durand-guerrier, J. P. Sautot, and . Besançon, « Multiactivité, multimodalité et séquentialité : l'organisation de cours d'action parallèles en contexte scolaire Multimodal resources for turn-taking: pointing and the emergence of possible next speakers, Interactions verbales, didactiques Discourse Studies, 2006.

K. Mortensen and S. Hazel, Moving into interaction ? Social practices for inintiating encounters at a help desk, Journal of Pragmatics, vol.62, 2014.
DOI : 10.1016/j.pragma.2013.11.009

F. Mueller, J. Sillince, C. Harvey, and C. Howorth, ???A Rounded Picture is What We Need???: Rhetorical Strategies, Arguments, and the Negotiation of Change in a UK Hospital Trust, Organization Studies, vol.25, issue.1, 2004.
DOI : 10.1111/j.1467-6486.1994.tb00641.x

K. M. Murphy, J. Ivarsson, and G. Lymer, Embodied reasoning in architectural critique, Design Studies, vol.33, issue.6, 2012.
DOI : 10.1016/j.destud.2012.06.005

M. Nevile, Action in time: Ensuring timeliness for collaborative work in the airline cockpit, Language in Society 36, 2007.
DOI : 10.1093/applin/21.2.205

M. Nevile, Integrity in the Airline Cockpit: Embodying Claims About Progress for the Conduct of an Approach Briefing, Research on Language & Social Interaction, vol.9, issue.10, 2010.
DOI : 10.1016/S0388-0001(96)00045-9

M. Nevile, Interaction as distraction in driving, Semiotica, vol.1, issue.4, 2012.
DOI : 10.1515/sem-2012-0060

D. Nicolini, Stretching out and expanding work practices in time and space: The case of telemedicine, Human Relations, vol.41, issue.6, 2007.
DOI : 10.1177/0170840605050876

M. F. Nielsen, "Stepping Stones" in Opening and Closing Department Meetings, Journal of Business Communication, vol.50, issue.1, 2013.
DOI : 10.1177/0021943612465182

D. Nicolini, Zooming In and Out: Studying Practices by Switching Theoretical Lenses and Trailing Connections, Organization Studies, vol.27, issue.12, pp.1391-1418, 2009.
DOI : 10.4135/9781446278925

D. Nicolini, Articulating Practice through the Interview to the Double, Management Learning, vol.38, issue.9, 2009.
DOI : 10.1145/223248.223263

A. Nishizaka, Touch without vision: Referential practice in a non-technological environment, Journal of Pragmatics, vol.43, issue.2, 2011.
DOI : 10.1016/j.pragma.2009.07.015

A. Nishizaka, The sustained orientation to the base activity: Multiactivity in prenatal ultrasound, Multiactivity in Social Interaction: Beyond Multitasking, 2014.

A. Ogien and L. Quéré, Le Vocabulaire de la Sociologie de l'Action, 2005.

W. J. Orlikowski, The Duality of Technology: Rethinking the Concept of Technology in Organizations, Organization Science, vol.3, issue.3, pp.398-427, 1992.
DOI : 10.1287/orsc.3.3.398

W. J. Orlikowski, Using technologies and constituting structures: a practice lens for studying technology in organizations, Organization Science, vol.11, issue.4, 2000.

W. J. Orlikowski, Knowing in Practice: Enacting a Collective Capability in Distributed Organizing, Organization Science, vol.13, issue.3, 2002.
DOI : 10.1287/orsc.13.3.249.2776

W. J. Orlikowski, J. A. Yates, K. Okamura, and M. Fujimoto, Shaping Electronic Communication: The Metastructuring of Technology in the Context of Use, Organization Science, vol.6, issue.4, 1995.
DOI : 10.1287/orsc.6.4.423

R. Parry, Giving Reasons for Doing Something Now or at Some Other Time, Research on Language & Social Interaction, vol.88, issue.2, 2013.
DOI : 10.1111/j.1467-9841.2007.00328.x

A. Peräkylä, Authority and Accountability: The Delivery of Diagnosis in Primary Health Care, Social Psychology Quarterly, vol.61, issue.4, 1998.
DOI : 10.2307/2787032

A. Peräkylä, CA in psychotherapy Blackwell Handbook in Conversation Analysis, 2012.

S. Pochic, « Le manager et l'expert: des figures imposées ?, Les Cadres au Travail. Les nouvelles règles du, 2004.

A. M. Pomerantz, Telling My Side: "Limited Access' as a "Fishing" Device, Sociological Inquiry, vol.50, issue.3-4, 1980.
DOI : 10.1111/j.1475-682X.1980.tb00020.x

A. M. Pomerantz, Agreeing and disagreeing with assessments: some features of preferred/dispreferred turn shapes, Structures of Social Action. Cambridge, 1984.
DOI : 10.1017/CBO9780511665868.008

L. Putnam, Dialectical Tensions and Rhetorical Tropes in Negotiations, Organization Studies, vol.25, issue.1, 2004.
DOI : 10.1177/017084069501600503

L. L. Putnam and . Cooren, Alternative Perspectives on the Role of Text and Agency in Constituting Organizations, Organization, vol.11, issue.3, 2004.
DOI : 10.1177/1350508404041995

L. Quéré, « A-t-on vraiment besoin de la notion de convention ?, 1993.

L. Quéré, « Pour une sociologie qui " sauve les phénomènes, ». Revue du MAUSS, vol.24, issue.2, 2004.

L. Quéré, L???environnement comme partenaire, 2006.
DOI : 10.3917/puf.barbi.2006.01.0007

J. Rae, Organizing Participation in Interaction: Doing Participation Framework, Research on Language & Social Interaction, vol.65, issue.2, 2001.
DOI : 10.1016/0378-2166(88)90019-7

G. Raymond, Grammar and social organisation: yes/no interrogatives and the structure of responding, American Sociological Review, vol.68, 2003.

G. Raymond, Grammar and Social Organisation: Yes/No Interrogatives and the Structure of Responding, American Sociological Review, vol.63, 2003.

G. Raymond and D. H. Zimmermann, Rights and Responsibilities in Calls for Help: The Case of the Mountain Glade Fire, Research on Language & Social Interaction, vol.40, issue.1, 2007.
DOI : 10.1525/sp.1988.35.4.03a00030

A. Rawls, Garfinkel, Ethnomethodology and the Defining Questions of Pragmatism, Qualitative Sociology, vol.9, issue.1, 2011.
DOI : 10.1177/1468795X09344376

. Paris, Editions de l'EHESS, Collection « Cas de figure

D. Robichaud, H. Giroux, and J. Taylor, The Metaconversation: the recursive property of language as a key to organizing, The Academy of Management Review, vol.29, issue.4, 2004.

J. D. Robinson, Getting Down to Business Talk, Gaze, and Body Orientation During Openings of Doctor-Patient Consultations, Human Communication Research, vol.1, issue.1, 1998.
DOI : 10.1017/CBO9780511620874.002

J. D. Robinson, Managing Trouble Responsibility and Relationships During Conversational Repair, Communication Monographs, vol.73, issue.2, 2006.
DOI : 10.1080/03637758409390183

J. D. Robinson, The Sequential Organization of "Explicit" Apologies in Naturally Occurring English, Research on Language & Social Interaction, vol.141, issue.3, 2010.
DOI : 10.1016/0378-2166(87)90193-7

J. D. Robinson and H. Kevoe-feldman, Using full repeats to initiate repair on other's questions, Research on Language and Social Interaction, issue.3, p.43, 2010.
DOI : 10.1080/08351813.2010.497990

J. Ruusuvuori and A. Peräkylä, Facial expressions and spoken utterances in assessing stories and topics, Research on Language and Social Interaction, vol.42, issue.4, 2009.

H. Sacks, On the analyzability of stories by children " . In Directions in Sociolinguistics: The Ethnography of Communication, 1972.

H. Sacks, Everyone has to lie, Sociocultural Dimensions of Language Use, 1975.

H. Sacks, Lectures on Conversation, 1992.
DOI : 10.1002/9781444328301

H. Sacks, E. A. Schegloff, and G. Jefferson, A simplest systematics for the organization of turn-taking for conversation, Language, vol.50, issue.4, 1974.

H. Sacks and E. A. Schegloff, Two preferences in the organization of reference to persons in conversation and their interaction, Everyday Language: Studies in Ethnomethodology, G. Psathas, 1979.

R. Sainsaulieu, Les Relations de travail à l'usine, Éditions des Organisations, 1973.

D. Samra-fredericks, The interactional accomplishment of a strategic plan, Organisation, Interaction and Practice, 2010.
DOI : 10.1017/CBO9780511676512.010

D. Samra-fredericks, Managerial elites making rhetorical and linguistic ???moves??? for a moving (emotional) display, Human Relations, vol.35, issue.4, 2004.
DOI : 10.1037/0003-066X.35.2.151

D. Samra-fredericks, Strategic Practice, 'Discourse' and the Everyday Interactional Constitution of 'Power Effects', Organization, vol.12, issue.4, 2005.
DOI : 10.1177/1056492603258968

T. R. Schatzki, K. Knorr-cetina, and E. Von-savigny, The Practice Turn Theory, 2001.

E. A. Schegloff, Sequencing in Conversational Openings, American Anthropologist, vol.70, issue.6, 1968.
DOI : 10.1525/aa.1968.70.6.02a00030

URL : http://onlinelibrary.wiley.com/doi/10.1525/aa.1968.70.6.02a00030/pdf

E. A. Schegloff, G. Jefferson, and H. Sacks, The preference for self-correction in the organization of repair in conversation, Language, vol.53, issue.2, 1977.

C. E. Shannon and W. Weaver, The mathematical theory of communication, 1949.

S. Schnurr, Constructing leader identities through teasing at work, Journal of Pragmatics, vol.41, issue.6, 2009.
DOI : 10.1016/j.pragma.2008.10.002

J. Sidnell, Comparative Studies in Conversation Analysis, Annual Review of Anthropology, vol.36, issue.1, 2007.
DOI : 10.1146/annurev.anthro.36.081406.094313

S. A. Speer, Natural' and 'Contrived' data: a sustainable distinction, Discourse Studies, vol.4, issue.4, 2002.
DOI : 10.1177/1461445602004004027

M. Stevanovic, Establishing joint decisions in a dyad, Discourse Studies, vol.14, issue.6, 2012.
DOI : 10.1177/1461445612456654

M. Stevanovic and A. Peräkylä, Deontic Authority in Interaction: The Right to, 2012.

T. Stivers, Modified Repeats: One Method for Asserting Primary Rights From Second Position, Research on Language & Social Interaction, vol.53, issue.4, 2005.
DOI : 10.1086/230911

T. Stivers and M. Hayashi, Transformative answers: One way to resist a question???s constraints, Language in Society, vol.41, issue.01, 2010.
DOI : 10.1017/S0047404506060313

T. Stivers and F. Rossano, Mobilizing Response, Research on Language & Social Interaction, vol.3, issue.1, 2010.
DOI : 10.1017/S0047404506060179

T. Stivers, L. Mondada, and J. Steensing, The Morality of Knowledge in Conversation, Studies in Interactional Sociolinguistics, vol.29, 2011.
DOI : 10.1017/CBO9780511921674

J. Streeck, The significance of gesture: How it is established, IPrA Papers in Pragmatics, vol.62, issue.1, 1988.
DOI : 10.2307/412243

J. Streeck, The changing meaning of things: found objects and inscriptions in social interaction, Embodied Interaction: Language and the Body the Material World. Op cit, 2011.

L. Suchman, Plans and situated actions : the problem of human-machine communication, 1987.

L. Suchman, Constituting shared workspaces, Cognition and Communication at Work, op cit, 1996.
DOI : 10.1017/CBO9781139174077.003

L. Suchman, Human-Machine Reconfigurations: Plans and Situated Action, 2007.
DOI : 10.1017/CBO9780511808418

D. Sudnow, Ways of the hand: the organization of improvised conduct, 1978.

J. Svennevig, Tying the easiest solution first in other-initiation of repair, Journal of Pragmatics, vol.40, 2008.

J. Svennevig, Interaction in workplace meetings, Discourse Studies, vol.21, issue.1, 2012.
DOI : 10.1177/0893318907313717

J. Svennevig, The agenda as resource for topic introduction in workplace meetings, Discourse Studies, vol.1, issue.1, 2012.
DOI : 10.1057/9780230360051_2

M. S. Svensson, C. Heath, and P. Luff, Embedding instruction in practice: contingency and collaboration during surgical training, Sociology of Health and Illness, issue.6, p.31, 2009.
DOI : 10.1111/j.1467-9566.2009.01195.x

URL : http://onlinelibrary.wiley.com/doi/10.1111/j.1467-9566.2009.01195.x/pdf

J. Taylor, Organization as an (Imbricated) Configuring of Transactions, Organization Studies, vol.16, issue.1, 2011.
DOI : 10.1177/1350508408098923

J. Taylor and F. Cooren, What makes communication 'organizational'? How the many voices of a collectivity become the voice of an organization, Journal of Pragmatics, vol.27, 1997.

J. R. Taylor and . Van-every, The Emergent Organization: Communication as its Site and Surface, 2000.

T. Have and P. , The notion of member is the heart of the matter: on the role of membership knowledge in ethnomethodological inquiry, Forum Qualitative Sozialforschung Forum: Qualitative Social Research, vol.3, issue.3, 2002.

L. Thévenot, L'action au pluriel. Sociologie des régimes d'engagement, 2006.

A. Ticca, Reconfiguring the interactional space: Organising the closing of encounters in an Italian travel agency, Bulletin, 2012.
URL : https://hal.archives-ouvertes.fr/halshs-00854583

A. Ticca, Managing multiactivity in a travl agency: making phonecalls while interactiong with customers, Multiactivity in Social Interaction: Beyond Multitasking, 2014.

E. Tulbert and M. H. Goodwin, Choreographies of attention: multimodality in a routine family activity, Embodied Interaction. Language and Body in the Material World, 2011.

S. Tuncer and C. Licoppe, Managers in informal interactions: the negotiation of roles through membership and organizational texts, Article présencé à la 29 ème conférence du European Group on Organizational Studies (EGOS), 2013.

M. Van-vuuren and F. Cooren, ???My Attitude Made Me Do It???: Considering the Agency of Attitudes, Human Studies, vol.44, issue.1, 2010.
DOI : 10.7208/chicago/9780226668253.001.0001

F. Vatin, Evaluer et valoriser Une sociologie économique de la mesure (nouvelle édition, Presses Universitaires du Mirail, « Socio-logiques, 2013.

M. Verdier, L. Dumoulin, and C. Licoppe, « Les usages de la visioconférence dans les audiences judiciaires en France : les enjeux d'un protocole de recherche basé sur l, 2012.

J. Wajcman, New connections: social studies of science and technology and studies of work, Work, employment and society, vol.38, issue.2, 2006.
DOI : 10.1215/01642472-18-2_63-33

J. Wajcman and P. Jones, Border communication: media sociology and STS, Media, Culture & Society, vol.34, issue.6, 2012.
DOI : 10.4324/9780203426647

H. Webb, D. Vom-lehn, C. Heath, W. J. Gibson, and B. Evans, The Problem With ???Problems???: The Case of Openings in Optometry Consultations, Research on Language & Social Interaction, vol.39, issue.2, 2013.
DOI : 10.1017/CBO9780511607172.015

K. Weick, The Social Psychology of Organizing, 1979.

J. Whalen and D. H. Zimmerman, Sequential and Institutional Contexts in Calls for Help, Social Psychology Quarterly, vol.50, issue.2, 1987.
DOI : 10.2307/2786750

J. Whalen, M. Whalen, and K. Henderson, Improvisational choreography in teleservice work, British Journal of Sociology, vol.30, issue.2, 2002.
DOI : 10.1111/1467-6486.00089

R. Whittington, The work of strategizing and organizing: for a practice perspective, Strategic Organization, vol.1, issue.1, 2003.

L. Wieder, Language and social reality : the case of telling the convict code. The Hague, 1974.
DOI : 10.1515/9783111410999

S. Wilkinson and C. Kitzinger, Surprise As an Interactional Achievement: Reaction Tokens in Conversation, Social Psychology Quarterly, vol.4, issue.2, 2006.
DOI : 10.1017/CBO9780511597862.008

A. J. Wootton, Distress in Adult???Child Interaction, Emotion in Interaction, 2012.
DOI : 10.1093/acprof:oso/9780199730735.003.0003

P. Zanoni and M. Janssens, Deconstructing Difference: The Rhetoric of Human Resource Managers??? Diversity Discourses, Organization Studies, vol.25, issue.1, 2004.
DOI : 10.1525/can.2001.16.3.354

A. Zemel, T. Koschmann, and C. Lebaron, Pursuing a response: Prodding recognition and expertise within a surgical team, Embodied Interaction. Language and Body in the Material World, 2011.