Apprentissage, désapprentissage et réapprentissage organisationnels : Le cas d'une activité d'ingénierie de grands projets complexes

Abstract : Although organizational learning is a central topic in organization theory, organizational forgetting has been much less studied. In a changing environment, researchers and practicioners have primarly focused on the risk of knowledge and skills obsolescence. This thesis starts from the idea that the transformations undergone by many companies make it necessary to tackle the risks related to the maintenance of their capabilities. As part of a collaborative research with an engineering department in charge of steering large and complex industrial projects, we have shown that operational difficulties, in a context of rapid growth of workload and staff, revealed a deeper problem. Indeed, a deep generational renewal of teams along with a long period without new projects, generated a need for a collective relearning process. However, existing research on organizational forgetting is silent on how to think and manage this kind of situations. Through our case study, we show that, in engineering environments, diagnosing organizational forgetting requires paying attention to human signals and to capability building processes and length. First, it enables us to describe a situation of "learning wall" as a paroxysmal phase of relearning. We then highlight the plural and heterogeneous sources of organizational forgetting, which complicate diagnosis and action. Finally, we strive to identify the macro- and micro- organizational conditions that bridge this learning wall.
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Frédéric Garcias. Apprentissage, désapprentissage et réapprentissage organisationnels : Le cas d'une activité d'ingénierie de grands projets complexes. Gestion et management. Ecole Nationale Supérieure des Mines de Paris, 2014. Français. ⟨NNT : 2014ENMP0090⟩. ⟨tel-02170792⟩

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