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Questionnaire d'analyse du besoin de l'entreprise ,
, Le questionnaire suivant a permis d'identifier les problèmes rencontrés par les employés de Sysnav dans leur travail
, Sur quel projet travailles-tu ?
, Quels sont les enjeux ?
, Quelle méthode est utilisée pour réaliser les projets ?
, Quels outils méthodologiques sont utilisés sur les projets ?
, Quels documents sont mis en place lors du projet ?
, Comment perçois-tu le système de management de la qualité de l'entreprise, vol.9001
, D'où proviennent les connaissances déployées sur les projets ?
, Comment sélectionnes-tu une solution à un problème technique ?
, Comme gardes-tu des traces des évolution intervenant sur un projet et pouvant être utilisé dans d'autres projets ? Est-ce que tu diffuse ces éléments ?
, Comment gères-tu les connaissances acquises dans un projet ?
, Est-ce que tu réalises des retours d'expérience, des plans d'action pour correction ou d'autres retours semblables ? Sur quel support ?
, Y-a-t-il des moments où tu manques d'outils ou de méthodes ?
, Y-a-t-il des moments où tu as trop d'outils méthodologiques ou de méthodes ?
,
Crucial Proposer des templates, une structure, des guidelines et montrer le fonctionnement via des exemples de capitalisation de connaissances (remplissage initial de certains articles, 2010. ,
, Mettre en place un support technique (Mülheisen et al. 2013) Secondaire
Une mauvaise utilisabilité du wiki, tant sur les aspects techniques que sur l'organisation des informations nuit à son fonctionnement, 2011. ,
Crucial Faire attention à la structure du contenu, aux moyens de navigation et de recherche (Mülheisen et al., 2013) Secondaire Maintient à jour des articles, 2009. ,
Les connaissances stockées dans le wiki doivent être créditées à leurs créateurs et permettre de faire le lien avec ce dernier. (Almeida & Rocha, 2011) Crucial Proposer du contenu pertinent uniquement, 2013. ,
, Des buts et bénéfices à court terme clairs et mesurables doivent être définis, 2013.
, , 2013.
, , 2014.
, Secondaire Présence de "champions, Une formation est nécessaire pour que les utilisateurs apprennent à créer, éditer et commenter les pages, 2009.
, Il faut faire à la fois une approche top-down (wiki poussé par le top management) et bottom-up (prise en compte des besoins utilisateur) pour s'assurer que le besoin est bien défini et que le wiki sera fonctionnel et utilisé. (Standing & Kiniti, 2011.
, , 2014.
, utilisateurs (Kiniti & Standing, 2013.
Ouverture et support de l'initiative par le top management, 2009. ,
, , 2013.
, , 2013.
Crucial Réaliser une modération du wiki, 2013. ,
, Les employés doivent être à l'aise avec les outils informatiques, 2013.
Crucial La structure organisationnelle de l'entreprise doit se prêter à l'utilisation d'un wiki, 2013. ,
2014) avec l'utilisation d'un wiki (environnement amical et de confiance, Gears, 2009. ,
Volonté de partager du travail non fini, p.Secondaire, 2010. ,
Réticence à partager des informations sensibles, 2010. ,
, , 2012.
Secondaire Bonne aptitude de l'entreprise à apprendre, p.236, 2009. ,
Mise en place technique du wiki G.1. Installation du wiki ,
, Le wiki a ensuite été mis en place en décompressant le fichier obtenu sur https://download.dokuwiki.org/ et en le plaçant sur le serveur apache. Les informations nécessaires à l'installation sont disponibles sur le wiki dédié à Dokuwiki (et supporté par Dokuwiki, Dokuwiki doit être installé sur un serveur web. L'entreprise ayant l'habitude d'utiliser apache, c'est celui-ci qui a été sélectionné et installé sur un serveur interne
, Le wiki est accessible lorsque les personnes disposant d'identifiants LDAP tentant d'y accéder sont connectées au réseau local de l'entreprise, ou via le VPN (virtual private network) proposé par l'entreprise, qui permet de se connecter de manière sécurisée à ce réseau local depuis internet
, Nous avons alors pu choisir et installer des plugins au wiki de Sysnav pour répondre à certaines exigences et rendre le wiki plus agréable à utiliser
Point sur l'organisation technique ,
,
Chaque portail dispose d'une page à la racine du wiki, c'est-à-dire « : », qui est la page d'accueil du wiki Sysnav, et propose des renvois vers les différentes parties de l'architecture du wiki. Ainsi, pour accéder à la page des projets, il suffit d'accéder à « :projets ,
, Chaque page contient ensuite des sous pages, accessibles en ajoutant le nom de la page après le nom du portail. Par exemple pour accéder à la page du projet « PR2710 » dans la section projets
, On pourrait donc avoir l'emplacement suivant pour une page : « :Projets:PR1091-03:compte_rendus:20170822_CR_reunion_avancement » Pour accéder à une page donnée, il suffit alors d'ajouter son adresse dans l'URL du wiki, d'y accéder depuis la barre latérale, ou de la chercher via l'outil de recherche, Chaque page peut avoir autant de sous-pages que nécessaire
, L'installation de plugins à majoritairement eut pour but de rendre le wiki plus facile et agréable à utiliser. La plupart des plugins ajoutés l'ont été dans ces buts
3.a Les plugins Dokuwiki ,
il soit gratuit, est qu'il est très fortement personnalisable. Avec une expertise en développement web, il est aisé de modifier la structure du wiki et de ses pages ,
, Pour les non experts, une banque de plugins est mise à disposition par Dokuwiki et ses utilisateurs. Il s'agit modules qui viennent compléter le wiki pour y apporter de nouvelles fonctionnalités